Refund Policy

1. Credit Packs

Credit Packs details

Credit packs are one-time purchases used to submit eligible AI generation requests. Before checkout, review the selected pack, price, credit amount, and final payment total. Purchased credits are added after confirmed payment.

2. Automatic Credit Returns

Automatic Credit Returns details

When the service records a generation as failed or rejected before a usable result is delivered, credits charged for that request are automatically returned to the account balance. This is an account-credit correction, not a refund to the original payment method.

If the generation status is unclear or credits were not returned after a confirmed failure, request an account review and provide the generation identifier.

3. Payment Refund Eligibility

Payment Refund Eligibility details

A credit-pack purchase may be eligible for a refund when:

• the same transaction was charged more than once;
• the payment was unauthorized and promptly reported;
• credits were not delivered after successful payment and the issue cannot be corrected within a reasonable period;
• you request cancellation within seven calendar days of purchase and none of the purchased credits have been used; or
• a refund is required by applicable consumer law.

4. Generally Non-Refundable Situations

Generally Non-Refundable Situations details

Except where required by law, refunds are generally unavailable for credits that have been used, partially used packs, dissatisfaction with the subjective style or quality of a successfully delivered AI output, unused promotional or free credits, account suspension caused by a policy violation, or inability to use the service caused by unsupported devices or user-controlled connectivity.

A successfully completed generation may contain imperfections. Review prompts and source assets carefully because output preference alone does not ordinarily establish a billing error.

5. How to Request a Refund

How to Request a Refund details

Use the support or contact channel available through the website or your account. Include the account email, transaction identifier, purchase date, amount, reason for the request, and relevant generation identifier. Do not send passwords or full payment-card information.

Requests should be submitted within seven calendar days of purchase unless the issue involves an unauthorized payment, duplicate charge, or a longer period required by law.

6. Review and Processing

Review and Processing details

We may verify account activity, credit usage, payment status, and fraud signals before approving a refund. Approved refunds are sent to the original payment method where possible. Payment providers and banks control final posting time, which may take several business days.

7. Chargebacks and Consumer Rights

Chargebacks and Consumer Rights details

Please contact support first so billing errors can be investigated. Fraudulent or abusive chargebacks may lead to account restrictions. Nothing in this policy limits non-waivable cancellation, refund, or consumer-protection rights under applicable law.